AI operations for your business
When a return request comes in, look up the order in Shopify, check the return window and customer history in Stripe. Items under $20 get a returnless refund. VIPs always approved. Everyone else goes to Slack for review
If a customer has returned more than 3 orders in the last 6 months, flag their returns for manual review and send the details to Slack
When a return arrives outside the 30-day window, check lifetime spend. Over $500 gets a one-time exception. Otherwise, send a polite denial email via Klaviyo
When a return is requested, check for multiple accounts at the same address, frequent high-value returns, or refunds without returns. Flag patterns in Slack
When Shopify flags an order as high-risk, collect all signals from Shopify, Stripe, and Gorgias. Established customers get approved. High-risk new customers get canceled. Medium-risk goes to Slack with the full analysis
When Stripe reports a chargeback, pull order details from Shopify, shipping confirmation, and customer communication from Gorgias. Send everything to Slack
Flag first-time orders over $200 from free email domains with mismatched billing and shipping addresses. Send to Slack for review before fulfilling
When a subscription payment fails, classify the decline. Soft declines get retried after 3 days. Hard declines get an immediate email with a payment update link. VIP subscribers also get a support ticket for personal outreach
When a subscriber cancels, send a survey via Klaviyo. If they cite price, offer 20% off. If product fit, suggest alternatives
Every morning at 9am, check for subscriptions renewing this week with cards expiring this month. Send an email asking them to update their payment method
When a subscriber requests cancellation with 3+ months tenure, offer to pause for up to 2 cycles instead
Auto-reply to 'where is my order' tickets with the tracking link. If delivered, resolve. If delayed, email the customer with an updated estimate
Route angry-sentiment tickets from $500+ lifetime spend customers to a senior agent with their full order history and LTV
When a customer reports a damaged item under $75, approve a replacement without requiring a return. Send confirmation and close the ticket
Every hour, check for support tickets open more than 4 hours without a response and escalate to the team lead in Slack
When any SKU drops below 14 days of supply, send a reorder alert to Slack with the recommended quantity and supplier lead time
If a product's daily sales rate doubles compared to its 30-day average, alert the purchasing team in Slack with current stock and days remaining
Every Monday at 8am, post a Slack summary of all SKUs below reorder point sorted by days of stock remaining
When an order contains an out-of-stock item, email the customer with options: wait, swap, or cancel for a full refund
When a new order comes in, check if the same customer ordered to the same address in the last 24 hours. Tag both and alert ops in Slack
When a shipment is delayed by the carrier, email the customer with an updated estimate before they open a support ticket
Every Sunday evening, find customers whose last purchase was 60+ days ago. Send a personalized email with bestsellers and a 10% discount via Klaviyo
Every afternoon, find orders delivered 7 days ago. Send a review request via Klaviyo. If any rating is below 3 stars, create a support ticket
When a customer passes $500 lifetime spend, tag as VIP in Shopify and send a thank-you email with early access to new products
Every morning at 8am, post yesterday's revenue, order count, AOV, return rate, and week-over-week comparison to Slack
Every hour, check if refund volume exceeds 3% of daily revenue. If so, send an urgent Slack alert with a breakdown by reason code
Every Friday at 5pm, email a summary of all refunds: totals by reason, top refunded SKUs, repeat returners, and 4-week trend
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